Privacy Policy

Introduction

Welcome to the Privacy Policy of The Golden Spoon, a modern American cuisine restaurant located in Chicago. This policy explains how we collect, use, and protect your personal data when you interact with our website, mobile applications, and other services. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal information in accordance with applicable laws and regulations. This Privacy Policy is effective as of October 27, 2025.

Information We Collect

We collect various types of information to provide you with a seamless and personalized experience. This information may include:

• Personal Information: When you make a reservation, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, mailing address, and other contact details.
• Payment Information: If you make a purchase online or through our mobile application, we collect payment information, such as credit card details or other payment method information. Please be assured that we use secure payment gateways to process your transactions safely.
• Device Information: We collect information about the devices you use to access our services, including the device type, operating system, browser type, IP address, and mobile device identifiers.
• Usage Information: We collect information about how you use our website, mobile applications, and other services, including the pages you visit, the links you click, and the time you spend on our platforms.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookies Policy.
• Location Information: With your consent, we may collect your location information to provide you with location-based services, such as nearby restaurant recommendations or special offers.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with the services you request, such as processing reservations, fulfilling orders, and responding to inquiries. We also use your information to improve our website, mobile applications, and other services.
• Personalizing Your Experience: We use your information to personalize your experience, such as recommending dishes based on your past orders or offering special promotions tailored to your preferences.
• Communicating with You: We use your information to communicate with you about our products, services, promotions, and events. We may also send you important updates about your reservations or orders.
• Analyzing Website Traffic: We use your information to analyze website traffic and trends, which helps us understand how our website is being used and how we can improve it.
• Preventing Fraud and Abuse: We use your information to prevent fraud and abuse, such as detecting and preventing fraudulent transactions or unauthorized access to your account.
• Complying with Legal Obligations: We may use your information to comply with legal obligations, such as responding to legal requests or complying with applicable laws and regulations.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your personal information during transmission and storage.
• Access Controls: We implement strict access controls to limit access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities in our systems.
• Employee Training: We provide regular training to our employees on data security and privacy best practices.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with service providers who assist us in providing our services, such as payment processors, email marketing providers, and data analytics providers. These service providers are contractually obligated to protect your personal information and use it only for the purposes we specify.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for marketing purposes.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Golden Spoon
456 North Clark Street
Chicago, IL 60654
Phone: (312) 555-GOLD (4653)
Email: [email protected]

We are committed to addressing your concerns promptly and effectively. Our Data Protection Officer, Dr. Amelia Stone, oversees our privacy practices and can be contacted at the email address provided above.

Thank you for trusting The Golden Spoon with your personal information.